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Use Strategic Recognition and Affection

Remind the child of how well they handled a similar situation, or link a recent success to the current conflict. I’ll give you an example of that. If my boss comes to me and says, "James, you’ve been doing a good job…BUT,” I know that he’s going to talk about something bad. But if my boss says to me, "James, you’ve been doing a good job…AND,” I start listening louder.
One Minute Transformations feature James Lehman the creator of The Total Transformation® Program.
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