When your teen is angry and screaming at you, the temptation for many of us is to fight back and scream louder so you “win” the argument. But what does that do? It's natural to want to push back or stand up for yourself if someone pushes your buttons or provokes you in some way. We often unknowingly internalize this message and it becomes a parent’s mantra: “I’m not going to let my own child walk all over me.”

If you’re the parent of a teen, you’ve probably heard a version of this coming from your child’s lips—or expressed with an eye roll or door slam. It’s very painful for us when our children suddenly can’t stand the sight of us, and act like they’d rather die than be seen with us. On top of that, many kids become disrespectful when they go through this phase of adolescence. They resort to name-calling, insults and other hurtful behavior. When your child starts doing this, you might look at him and wonder, “Who is this person, this kid who used to love me last year, but suddenly is embarrassed to be with me?”

You thought your son was just “experimenting” with drugs, but had stopped. Now he’s failed a drug test for his work–study program at school, and you know: this is serious. Your teen daughter is hanging around with kids who are notorious for drinking and partying on the weekends. She’s come home drunk twice this month. This morning you found vodka in her room. What do you do?

What causes bad behavior in kids? James Lehman says it happens because children don’t yet know how to solve problems effectively. To put it another way, they’re trying to handle many of the situations that life throws at them by acting out. They do this, frankly, because it’s working for them. But here’s the truth: If you don’t find out what problem your child is trying to solve with his behavior and offer him a new solution, the acting out will most likely continue—or even get worse over time.

When your kids start to talk back, you might as well welcome them to adolescence. Back talk, however disrespectful and obnoxious it is in the moment, is your child’s way of learning how to assert herself. As every parent of a teen knows, adolescents often aren’t thinking things through; they’re just learning how to stand up for themselves, and most of the time they’re not going to do it very well. Your job is to help your child change rude behavior by teaching her how to state her viewpoint in a more respectful and appropriate way. This doesn’t mean she’ll always get her way—but she’ll eventually learn to voice her opinions without being disrespectful.

Why are your child’s “triggers” so important to be aware of when it comes to losing your temper, or your kids acting out? Many parents I talk to on the Parental Support Line are mystified by their child’s behavior. They feel like they’re walking through a minefield at home—where something, anything, could set their child off at any moment. This is an incredibly tough feeling for parents to deal with, and many feel at a loss about how to stop it; as a result, they feel defeated and hopeless. However, it is possible to turn things around.

As a family therapist, over the years many parents have come to me and said, “My child has so much going for him, but he’s just throwing his life away. Why is he doing drugs? Why is he dropping out of school? Why is he making terrible choices with his life when he has so much potential?” I’ll never forget the mother who said in exasperation one day, “Sometimes I just want to superglue my daughter to the chair until she gets out of her teen years!”

Does this sound familiar? You’ve told your teen she can’t go out with her friends this Friday because she came in past curfew last weekend. There’s been a huge fight where one—or both of you—lost control and screamed at each other. Now the tension in the house is unbearable. Your child is irritable and argumentative—or sullen and moody—and you’re walking on eggshells around her in order to avoid a repeat performance.

Do you feel like your child has messed up so badly that you might never be able to trust him again? Has he wrecked the car, been caught drinking or using drugs, stolen something from school, or gotten involved in vandalism? As a parent, you are probably feeling hurt, embarrassed and disappointed—and you wonder, “Will I ever be able to trust my child again?”

Has your child been caught stealing from you or someone else? Have you found him using your credit card for online gaming, taking money from your wallet without asking, or even taking big ticket items from the house? The anger, disappointment, and lack of trust you feel can be destructive for your relationship. Carole Banks, MSW and Parental Support Line Advisor has some advice.

Do you find yourself saying things to your child during an argument without even thinking about it? Let’s face it, it’s almost impossible to be detached or objective when your child is in your face fighting with you. And naturally, it feels like a personal attack when he’s saying rude things or calling you names.

If you’re a parent, you’ve probably been there: your child says or does something that pushes your buttons, and the next thing you know, you’re yelling at the top of your lungs—and she’s responding in kind. Afterward, you feel drained, upset and frustrated and wonder why it always has to come down to a screaming match. Janet Lehman, MSW, explains how you can move from being “The Screamer” parent to one who communicates effectively.

“Freak. Loser. Idiot. Geek.” These are just some of the ugly labels kids throw around every day at school. Chances are, your child has been called names even worse than these. The sad fact is that the more times your kid is called a hateful name, the more he’ll start to believe it’s true. This week, we sat down with “Teen Whisperer” Josh Shipp to talk about the dangers of kids using labels, and to hear why he believes your child’s sense of identity is at the core of good self–esteem—and good behavior.

Does your teen have low self-esteem? Maybe he has a lousy self image, or anxiety about fitting in at school or with peers. This week in EP, read about these difficult adolescent issues from Josh Shipp, someone who’s been there and knows what he’s talking about.